rimowa service point of sale

ui designpwa2020

Design system
Wire-framing
Visual Design

PROJECT UNDER
IC Web

CLIENT

RIMOWA is one of Europe's leading manufacturers of premium travel and carry-on luggage made of aluminum and polycarbonate. For the branches in Thailand, they aimed to conduct service point of sell web-application to enhance the customer experience to be faster, easier and seamless.

We kicked off our project by aligning the goals and process with partnership and conducted stakeholder interviews to validate and further refine the project approach, goals, and objectives. We started the design process by understanding the client's requirement by interviewing to gain knowledge and insights on preferences, pain points, and suggestions. Due to all information we gathered, we designed based on objectives to shorten the service and repair processes, make it more convenient and cover all needed functions.

I created user flow based on interview data to focus on staff's movement throughout all their working process for covering every step while they're providing the repair service. Then I did wire-framing to be a visual guideline for the design based on user flow.

The 4 main features are customer registration, customer profile, service request, and pick up request.

For the design direction, we considered following RIMOWA's brand image and identity. These are in the middle between tangible craftsmanship and intangible modern lifestyle, likewise, well represent their well-known RIMOWA’s character.